FirstCall Program
Through FirstCall Euler Hermes UMA can act, in effect, as your credit department — taking over the routine duties of letters and “soft” phone calls to your past-due customers. Letters go out on your corporate letterhead, and phone calls are made in your company’s name. Your customers will never know they’re dealing with an agency. And you’ll have the time to concentrate on your real priorities. You keep complete control because the program is custom-designed. Regular, detailed reports bring you up-to-date at a glance. And with our flexible fee structure, you’re guaranteed maximum cost-effectiveness.

Pre-Collection Letter Series
Sometimes, a firm reminder is all it takes to get paid—and that’s what Euler Hermes UMA’s inexpensive Pre-Collection Letter Series is all about. For an extremely reasonable fee—with no minimum number of accounts—we’ll send your debtor a customized series of letters. We’ll say what you want to say either on your letterhead or that of Marvin, Kendrick, Trent & Associates (a division of Euler Hermes UMA). We’ll send your slow paying accounts a polite, but unmistakable, message. And if you don’t get action, we can move on to more intensive collection procedures.

Investigative Reports
If an individual can’t be found through conventional means, or if assets can’t be located, put Euler Hermes UMA’s Marvin, Kendrick, Trent & Associates division to work. This team will track down the proprietors, partners and guarantors responsible for payment. This combination skip trace and asset search service will:

Locate individuals who have skipped Research assets to help determine the potential for collection Provide a customized report detailing your debtor’s assets and liabilities

Click to view an example Investigative Report

Customized Outsourcing
Euler Hermes UMA’s Outsourcing Department will design pre-collection programs to meet your specific needs. Perhaps your need is a combination of low-key reminder letters followed by soft-calls, or regular and consistent phone contact over several months with a particular group of customers. Whatever your specific need, our outsourcing team will work with you to meet it. Flexibility is the key to success.